Your visit

Moncrieff box office
The Box Office is located at 177 Bourbong Street, Bundaberg and is open 9 am - 1 pm Monday to Friday (excl. public holidays) and an hour before show times for walk-up sales only – telephones are not manned during this time. For tickets sales, purchase in person at the box office or call 07 4130 4100 during open hours or purchase online at artsbundaberg.com.au.

Patrons should have their printed or digital copy of tickets ready to present to an usher prior to entering the auditorium.

Unauthorised ticket sellers
If you buy tickets from an unauthorised seller (e.g. Viagogo, Gumtree, ebay), you risk losing your money and your chance to see your favourite performer. You may be buying a forged/fake ticket, or the scammer may be selling the same ticket multiple times. The end result is that you may lose your money and may be refused entry to the performance. We have no obligation to honour unauthorised tickets. The Moncrieff Entertainment Centre, its website and ticketing provider TicketSearch, are the only authorised ticket sellers for events at the Moncrieff Entertainment Centre. If you are uncertain when buying tickets online, contact the box office on 07 4130 4100.

Ticket refund and exchanges
Refunds or exchanges are not permitted as per the terms and conditions of purchase. To read more, search ‘refund’ on artsbundaberg.com.au.

A perfect gift
Gift vouchers may be purchased online here, over the phone or in person at the box office.

Seating plan
You can find the Moncrieff Entertainment Centre seating plan here.

Children at Moncrieff performances
At events where specified, children two years and under are welcome to sit on the lap of a paying patron, free of charge. Booster seats are available.

Venue hire
Email theatrem@bundaberg.qld.gov.au or call 07 4130 4100.

Food and beverage services
The candy bar and licensed bar are open one hour prior to performances, and during interval at selected events. Gourmet food packs are available for pre-order when purchasing your tickets (must be ordered at least 48 hours prior to the show).

Access for all
We ensure access for all patrons with side-lane access and removable access seating. A hearing loop is installed in the venue auditorium. If you require accessible seating, please contact the box office on 07 4130 4100.

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Parking
Free, long-term parking is available after 5 pm. More information on free, all-day parking is available at artsbundaberg.com.au.

Covid safety
The venue operates under the Queensland Government COVID Regulations, Checklist and Guidelines, as relevant.

Refunds
The Moncrieff Entertainment Centre does not provide refunds after a purchase has been confirmed, except as outlined in the Terms and Conditions, or if required by law. Changes to personal circumstances, inability to attend the event or change of mind, do not constitute grounds for a refund.

This is in accordance with the LPA Ticketing Code of Australia, which you agree to when purchasing tickets. To read more, search ‘refund’ on artsbundaberg.com.au.

All bookings incur a $3 transaction fee.

Arts Bundaberg
You will find a host of information about the arts in Bundaberg at artsbundaberg.com.au.

This includes information about Bundaberg Regional Council’s Galleries (Bundaberg and Childers) and Libraries (Bundaberg, Childers, Gin Gin, Woodgate) and any number of activities on offer for our community at those venues.

What’s on
To find a comprehensive list of activities happening in our region, visit Bundaberg Regional Council's event calendar.

Tourism information
To find information about the many tourism opportunities, accommodation and food in our region, visit the Bundaberg Visitor’s Centre at Hinkler Hall of Aviation, 6 Mount Perry Road, Bundaberg Central QLD 4670 – bundabergregion.org.

Venue staff
Senior Administration Officer – Donna Barnes
Administration Assistant – Amy Corrigan
Box Office Administration Officer – Jett Murdoch
Technical Team Leader – Jessie Lovejoy
Theatre Technician – John Coleman